Returns & Exchanges
ARC Wear products are made to order, so returns and exchanges are handled only in cases covered by this policy.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery through our Contact page.
Please include your order number, clear photos of the item and the issue, and a short description of what went wrong. An unboxing video is strongly recommended for delivery-related disputes.
Size Exchanges
Size exchanges may be available for eligible products. The item must be unused, unwashed, undamaged, and in its original condition with tags intact. Exchange availability depends on stock and product eligibility.
Because products are made to order, we cannot guarantee that every size or product will be available for exchange.
Change of Mind
We do not accept returns simply because you changed your mind, ordered the wrong size, or no longer want the product, except where an exchange or other remedy is specifically offered under this policy or required by applicable law.
Cancellation
Cancellation requests can be made only before the order enters production. Once production has started, cancellation may no longer be possible.
Refunds
If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider's processing timelines.